Our CEO Travis Erridge recently commented in The Age on the cost and environmental implications of return logistics for retailers.

About 5 per cent of Australia’s 77.27 million square metres of warehouse space is taken up by return logistics, creating a significant negative use of space and substantially increasing leasing and property costs for online retailers.

“It’s about six times the cost to take a product back, induct it back into your inventory, check for quality or faults, repackage and put it away, and then re-pick it again to sell it,” says Travis.

Is it time to start educating the consumer on the what the true meaning of “free returns” looks like?

You can read the full article in The Age here.